Shipping Policy

Where we ship

We currently ship to customers within the United States. We do not ship to the European Union at this time.

Free premium shipping

We offer free premium shipping on every order — no minimums and no shipping charge at checkout.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing covers the time it takes us to prepare and dispatch your order before it's handed to the carrier — it's separate from the delivery time below.

Delivery times

Once your order ships, estimated delivery is 5–12 business days. Delivery windows vary depending on your location and the carrier handling the package, so please treat these as estimates rather than guarantees. Your total time to arrival is the processing time plus the delivery estimate.

Tracking

As soon as your order ships, we'll send a confirmation email with a tracking number so you can follow it the rest of the way.

Once your order ships

After a package is handed to the carrier, delivery is in their hands. We aren't able to control, and can't be held responsible for, delays caused by the carrier, customs, or weather. If your tracking hasn't updated for an extended period, or your order hasn't arrived within the estimated window, email us at support@courtsideframed.com and we'll help look into it.

Something wrong with your order?

If your item arrives damaged, defective, or isn't what you ordered, email us at support@courtsideframed.com with your order number and a photo, and we'll make it right. See our Return & Refund Policy for full details.